Privacy Policy

Last Updated: August 28, 2026

Welcome to kolkatatouring.com ("we," "us," "our," or "Kolkata Touring"). We respect your privacy and are committed to protecting the personal information of visitors and customers who use our website and book our tours and travel-related services.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit kolkatatouring.com, contact us, submit an enquiry, or book a tour with us.

By using our website or providing us with your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you visit our website, submit an enquiry, contact us, or make a booking.

This information may include:

• Your name
• Email address
• Telephone or mobile number
• Nationality or country of residence
• Number of travellers
• Travel dates
• Tour preferences and special requests
• Hotel name or pickup/drop-off location
• Cruise ship name and port pickup details, where applicable
• Information you provide through our contact or booking forms
• Communications you send to us via email, WhatsApp, telephone, or other communication channels

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Website usage and interaction information

2. How We Use Your Information

We may use your personal information for the following purposes:

• To respond to your enquiries
• To prepare and send tour proposals and quotations
• To process and manage tour bookings
• To communicate with you regarding your tour
• To arrange pickup, transportation, guides, and other travel-related services
• To provide customer support
• To send booking confirmations and important tour-related information
• To improve our website, services, and customer experience
• To understand how visitors use our website
• To comply with applicable legal and regulatory requirements
• To prevent fraud, misuse, or unauthorized activities

We will only use your personal information where reasonably necessary for providing our services or for legitimate business and legal purposes.

3. Booking and Payment Information

When you make a payment for a tour or service, your payment may be processed through a third-party payment service provider.

We do not intend to collect or store sensitive payment card information, such as complete credit or debit card numbers, CVV numbers, or other sensitive card authentication information, unless specifically required as part of a secure payment process.

Payment service providers may collect and process your payment information in accordance with their own privacy policies and security procedures.

We recommend that you review the privacy policy of the relevant payment provider before making a payment.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.

Cookies may be used to:

• Remember certain website preferences
• Improve website functionality and performance
• Analyse website traffic and visitor behaviour
• Help us improve our content and services

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or performance of some parts of our website.

5. Analytics and Third-Party Services

We may use third-party services to help us operate and improve our website and business services. These services may include website analytics, booking tools, payment processors, communication platforms, advertising platforms, or other service providers.

These third parties may collect or process certain information in accordance with their own privacy policies.

We encourage you to review the privacy policies of relevant third-party services where applicable.

6. How We Share Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers only when necessary to provide the services you have requested. Depending on your booking, this may include:

• Licensed or independent tour guides
• Drivers and transportation providers
• Hotels or accommodation providers, where relevant
• Activity or attraction providers
• Payment service providers
• Technology and website service providers

We may also disclose information where required by law, regulation, legal process, or government authorities.

We will only share information reasonably necessary for the relevant purpose.

7. International Travellers and International Data Transfers

As we provide travel and tour services to guests from different countries, visitors and customers may provide information to us from outside India.

By contacting us, making an enquiry, or booking a service, you understand that your information may be processed in India and, where necessary for the provision of services, may be shared with service providers located in other jurisdictions.

We take reasonable steps to ensure that personal information is handled appropriately and securely.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmitting information over the internet or storing electronic data is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

You should also take appropriate precautions when sharing personal information online.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Responding to your enquiry
• Managing and completing your booking
• Providing customer support
• Maintaining business and financial records
• Meeting legal, tax, accounting, or regulatory requirements
• Resolving disputes

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Your Rights and Choices

Depending on applicable law and your location, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on your consent
• Object to certain uses of your information
• Request information about how your personal information is used

If you wish to make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before responding to certain requests.

11. Marketing Communications

We may occasionally contact you with information about our tours or services where permitted by applicable law or where you have agreed to receive such communications.

You may opt out of marketing communications at any time by contacting us or following the unsubscribe instructions included in applicable communications.

Please note that even if you opt out of marketing communications, we may still contact you regarding an existing enquiry, booking, payment, or other important service-related matter.

12. Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, or other online resources.

We are not responsible for the privacy practices, content, or security of third-party websites. Your use of third-party websites is subject to their own terms and privacy policies.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Children's Privacy

Our website and services are not specifically intended for individuals who are not legally able to enter into a booking or travel agreement under applicable law.

We do not knowingly collect personal information directly from children without appropriate authorization or consent where required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us, and we will take appropriate steps to review and address the matter.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable legal requirements.

Any changes will be posted on this page, and the "Last Updated" date at the top of this Privacy Policy will be revised accordingly.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through our website:

Website: kolkatatouring.com

You may also contact us using the contact details provided on our website's Contact Us page.

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Kolkata Touring is committed to handling visitor and customer information responsibly and to protecting your privacy while providing memorable travel experiences in Kolkata and beyond.